Portal feed change requests & standard settings (UK only)
This guide has been reviewed against our global client base and classed as relevant to the UK only
This article explains the types of portal feed changes which can be actioned and delivered by Reapit support and also includes an outline of good practice / standard settings - it covers:
A portal feed is a formatted and defined feed of property data to either your own website, or to a property portal (such as Rightmove, Zoopla, OnTheMarket, Boomin)
Portal feed change request types
The list below outlines changes that can be made to your portal feed
A number of portals are defined as standard and non-chargeable - all supported portal feeds can be found in the Reapit Business Service Catalogue
When setting up a new portal feed, the configuration will default to be that of the main portal that you are already feeding to
Apart from office-level configurations as stated below, all changes are carried out at company and portal feed level as standard
1. Portfolio changes
Portfolio changes relate to which properties will or won't be sent to the property portals or company website
Portfolio change requests should be referred via your local key contact - it is also advised to discuss this with your Reapit Client Success Manager (CSM), where possible, to validate the impact of any changes
Portfolio-related changes are usually set at the company level (i.e. they are not specific to portals and/or offices)
Change type | Example |
|---|---|
Send exchanged properties as SSTC | Used when properties that are sold are still to be displayed online Portal provider best practice is that this should not be done Portal providers (Rightmove explicitly) will remove SSTC and sold properties after 60 days |
Let Agreed | Used when properties with the status of Let Agreed or Arranging Tenancy should still be marketed Possible with Rightmove Real Time Data Feed (RTDF) but not on other portals |
2. Template/format changes
Template changes relate to how property data is presented online, this usually relates to items such as marketing or room descriptions
Template changes do not include the mapping of how property status is presented (e.g. SSTC being presented as Available) - see sections 1 & 3 (above/below) for information on status changes
Change type | Example |
|---|---|
Additional marketing information | Marketing screen fields, while not standard, can be easily added and configured, such as directions, location & situation |
Display address format | Determines how an address is displayed on the portal |
Property URL | Present/remove a URL back to your company website The URL would then need to be able to be generated from information contained against property |
Details/particulars URL | Present/remove a link to a brochure for a property (often a PDF) Standard brochures are those created within AgencyCloud, accessed by utilising PDF.php or to your company website |
Images (default is 20) | The number of images that are sent to a portal This can be specific to individual properties and should not be set to accommodate one particular property Some portals also have constraints |
3. Attribute and mapping changes
Mapping changes relate to either:
how a property status is represented online, e.g. Arranging Tenancy - Available displayed as To Let
ORhow an attribute mapping is represented, e.g. semi-detached bungalow displayed as Bungalow
Standard mapping changes are the same as portfolio changes (see section 1 above) - but mapping changes apply when properties are already being sent to portals and a change is required to present the properties differently
Where attribute mapping is involved, there will always be an impact on the portal feeds and approval will be needed
Requests for mapping changes or new property attributes need to be managed and approved via your key approving contact - it is also advised to discuss this with your Reapit Client Success Manager (CSM), where possible, to validate the impact of any changes
Change type | Example |
|---|---|
Send exchanged properties as SSTC | Used when you want properties that are sold to still be displayed online Portal provider best practice is that this should not be done Portal providers (Rightmove explicitly) will remove SSTC and sold properties after 60 days |
Let Agreed and Arranging Tenancy (Unavailable/Available) | Used when you want to continue marketing properties that have the status of Let Agreed or Arranging Tenancy Possible with Rightmove Real Time Data Feed (RTDF) but not on other portals |
New Attributes | When you need a new property attribute adding or a change to an existing one |
4. New data fields
Standard additions that allow fields to be sent to your own website
New data fields relate to your own company website feed and are usually scoped as part of the onboarding process
The list below contains standard additional fields that can be captured, anything in addition to this would be considered a development request
Change type | Example |
|---|---|
Exclusive flag | Specific when sending data to OnTheMarket |
Property manager |
As stated in AgencyCloud |
Negotiator | |
Lat/Long |
5. New office & office changes
When an office needs to be added to an existing portal feed, or where changes are required that are specific to an office - office changes relate specifically to OnTheMarket's Early Bird or Lettings Fee based data only
Currently, these are the only office-based configurations allowed
Change type | Example |
|---|---|
Lettings Fee Text | Used when you want to maintain Lettings Fee text for an office |
Early Bird | Used when sending data to OnTheMarket, you may require a delay (of a set amount of time) when sending properties to other portals To support customers working within a franchised model, this can be set at office level |
Best practice / standard settings
Standard status mappings (RTDF)
The following are standard for Small Business/Agency clients - these mappings can be amended (on request) for Enterprise clients
Status in AgencyCloud | Status on portal |
|---|---|
Sales For Sale - Available Sold STC - Available Sold STC - Unavailable Reserved Exchanged (date within 60 days) |
Available SSTC SSTC Reserved SSTC |
Lettings To Let - Available Tenancy Current - Available Under Offer - Available Arranging Tenancy - Available |
Available Available Let Agreed Let Agreed |
Descriptions
As standard, the following descriptions in AgencyCloud are sent to the portals - additional descriptive fields can be added for Enterprise clients and configured to send in the feeds as required
Description in AgencyCloud | Area on portal |
|---|---|
Description on main property screen | Summary property description Seen on initial list after carrying out a search |
Description on main property screen, plus Long Description and Situation from property Marketing screen | Detailed property description Seen on the individual property listing page |
Accommodation summary / key features
|
Configuration options
Some standard configuration options that are enabled by default are:
|
Related articles