Reapit support guides

Using the Reapit Service Desk Portal

This page contains information on how to sign-up for a new a Service Desk Portal account, then how to access and use the portal, plus how to log a ticket and access open tickets

Automated data optimisation

Automated data optimisation is a set of background procedures designed to clean up older data - this article explains how it works and how to access archived data

Web Service API decommission: frequently asked questions (FAQs)

From 01/04/2025, Reapit will discontinue support for Web Service API - a legacy method used to provide a data feed to third-party portals or suppliers - this page outlines the FAQs for the planned decommission

Reapit Business Services Catalogue

The Reapit Business Services Catalogue provides a list of all key products, services and supporting services that are offered by Reapit - it also highlights the key suppliers / interested parties that are key to these services and that need to be understood as part of the Reapit Quality Management System

List of Reapit sub-processors

This list describes the infrastructure environment, sub-processors and certain other entities material to Reapit’s provision of the Licensed Software and Services under the Reapit, MyAgency and Foundations brands

Reapit Support Model - Enterprise Customers

Document aimed at Reapit Enterprise customers outlining the levels of support that Reapit aim to deliver

Reapit Support Model - Agency Customers

Document aimed at Reapit Agency customers outlining the levels of support that Reapit aim to deliver

Feature Roadmap Voting

Information on Feature Roadmap Voting, allowing Reapit customers to influence what features appear on our roadmap and how new features are prioritised