Subscribing to the Reapit Service Desk Portal as a key contact/approver
- Fiona Hardy
This guide has been reviewed against our global client base and classed as relevant to all regions
As part of the improvements to how key contacts and approvers are handled within the Reapit Service Desk Portal, you need to be set up with an explicit account rather than just a Service Desk account
Once subscribed, your new account will provide you with access to all required features of the Service Desk Portal and will not change how you interact with it
You will receive an email invite for this
The sections below outline what you need to do to get set up
This guide covers:
Subscribing to Service Desk Portal as key contact/approver
1. Email invite When you receive your email invite:
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2. Sign up On the sign up screen:
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3. Welcome screen On the Welcome screen:
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Next time you log-in: what to expect
This process is just for your initial login to the Service Desk portal (following the above setup)
1. Enter email address
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2. Log in to portal
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3. Log in to your account
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Resetting your password
1. Request reset If you forget your password… From the log in screen:
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2. Can't log in? screen
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3. Choose new password
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