Delete a tenant payment (UK only)
This guide has been reviewed against our global client base and classed as relevant to UK only
This page outlines the correct process to follow in order to delete a tenant payment
1. Highlight allocations
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2. Check details
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3. Delete payment option Once the tenant payment and the highlighted allocations have been checked and confirmed that no corresponding monies have been paid out
This will move the tenant payment, and any associated payments, out of the BACS and Cheque Run and change the highlighted allocations back to unallocated. |
If the payment has already left the bank account, the transaction cannot be deleted
In this circumstance, a credit note should be raised to reverse the payment
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