SMS Speedway common issues (UK only)

1. Internet Explorer does not pop-up

After a text is sent, Internet Explorer (IE) should open to confirm that the SMS has been sent. Follow these steps if IE fails to pop-up:

• Check your Windows Task Manager for any instances of Internet Explorer running in the background, end all instances and retry

• Check if Internet Explorer is set as your default browser, go to Control Panel > Programs > Default Programs

2. Error message - SMS message not queued: incorrect login

• Contact Reapit Support who can confirm with SMS Speedway whether or not the account credentials are correct

• Alternatively, you may need to speak to SMS Speedway in order to obtain a login if the account does not exist: support@sms-speedway.com / 01228 217 222 or 0845 869 2935

3. Error message - SMS message not queued: out of credit

One credit is required per message (each message can be up to 160 characters); if the account has run out of credit then you will not be able to send any further messages

• Contact SMS Speedway to arrange a top up: support@sms-speedway.com / 01228 217 222 or 0845 869 2935

4. Error message - SMS message not queued: no message set

• Contact Reapit Support who can investigate further