Reapit login/password FAQs (Reapit Connect)

After being setup on Reapit:

• A new user is sent an email - after they open this email and confirm the account, they are requested to:

  • create a Reapit Connect password

  • set up Multi-Factor Authentication (MFA)

• Once set-up, this single login is used to access Reapit products and services, e.g. Reapit CRM (desktop), Reapit Go etc.

• For more information, click here: https://reapit.atlassian.net/wiki/spaces/RW/pages/3005743106

• From the login screen, under the password field, click Forgot your password? and follow the steps outlined on screen

If you see this error message:

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Reapit requires various applications to be installed in order to run

• Ensure all pre-requisite applications are installed - if you haven’t done this, click this link to download the required files

• If that doesn’t work, you may need to carry out a full Reapit install - see this guide for more information: https://reapit.atlassian.net/wiki/spaces/RW/pages/41255020

From the Reapit Connect login screen:

• Press CTRL + SHIFT + F9
  This gives the option to revert to the old login screen where you can change the configuration file

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There are two ways to add an email address for an existing Reapit user which depends on whether user accounts in your organisation are managed by a central administration team or by the individual user

Follow the relevant section below:

• For admin users with permission to manage other Reapit users - see section a

• For standard users with permission to manage their own user account only - see section b

a. For admin users with permission to manage other Reapit users

• From Reapit, open Configuration > Setup Negotiators screen
  This requires you to be logged in as a user with permissions to manage your own negotiator records

• In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab

• Beside Deployment, click Installation Options, select SUMS Options then Add/edit e-mail address

• Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done

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b. For standard users with permission to manage their own user account only

From main menu:

• Click your name/office in the top left corner of the screen, then click Edit My Details

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• From the Update My Details screen, next to E-mail, click Add then enter your email address

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• Click Save to finish

If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of Reapit - follow these steps:

• Wait 5 minutes and retry

• If you are still unsuccessful, reset your password using the Forgot your password? link on the login screen

If you see the following message, it means your account is no longer active

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• The process of adding users onto Reapit does not change when using Reapit Connect - the exception being when users are added with a valid email address, they will be provided with a welcome email containing a temporary password

• When logging in using the temporary password, they will be advised to update the password to a more memorable one

• User passwords are handled via a self-managed authentication service - once a user is registered, they will be sent a temporary password to their registered email address

• For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password - this is done through the Negotiator and User Setup screen which issues a new temporary password to the user's registered email, as shown below

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How do I update my name?  

• Following the planned release for 18^th November 2024, any updates to your name should be actioned from your Reapit Connect My Account page and no longer through the Negotiator screen in Reapit

• Once you have updated your name in Reapit Connect, it will be reflected in Reapit on your next login

I’ve updated my name in Reapit and it’s not displaying correctly in an app/Reapit Connect  

• Please go to your Reapit Connect My Account to update your name

• Any updates to your name via the My Account page, will be reflected in Reapit on your next login

How do I setup MFA for my account?

• Navigate to your Reapit Connect My Account page and select Setup Authenticator

How do I reset/change my MFA authenticator?

• Navigate to your Reapit Connect My Account page and select Reset Authenticator

• Alternatively, contact a Reapit Administrator within your organisation who can reset on your behalf via the Admin section

After resetting my password in Reapit, how do I get back to the sign in screen?

• After initiating a password reset in Reapit, the following screen is displayed: 

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• Click Resend email then, on the screen that is displayed, click Back to Reapit
  OR

• Close and reopen Reapit
  Either of these two actions will reset your login session