Missing property on a portal or company website (UK only)

The Internet Check function in AgencyCloud performs an examination of the current property record in order to identify any issues

1. Access Internet Check From the property record in AgencyCloud Click Marketing Click Internet Check	Open
2. Issue(s) identified Potential upload problems for the property will be listed Work through the potential problems listed Run the Internet Check again to ensure the issues are cleared Your property should now upload to the relevant property portals or your company website This may not be immediate due to scheduled feed times	Open

Ensure that a relevant agency type has been selected for the property - it should not be blank

On a sales property:

• Click Financial

• In Selling Agency drop down menu (top right), select the required type

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On a lettings property:

• Click Rent/Fee Details

• In Agency drop down menu (top right), select the required type

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• The status of your property must be at Available status - this applies to both sales & lettings properties

• Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal
  See this guide for more information: Portal feed change requests & standard settings

If changes need to be made, a Reapit key contact can click here to complete the Set-up / Amend Portal Feeds form

• If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set on a delay of at least 24 hours (could be up to 48 hours)

• Upload timing is agreed by the key contact for your business
  Contact your local key contact for more information on this

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below

1. Update the portal From the property Marketing screen: In the Internet panel, click Update portals Select the portal to send to You may see different wording here such as Update Rightmove or Update Website These options will still update your property record	Open
2a. Confirmation message: sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission	Open
2b. Confirmation message: no update required If you see this message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change e.g. remove a comma on a description field and save the property Repeat step 1 to force an update	Open

Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, ensure that changes have been been submitted by using the update option outlined below

1. Update the portal From the property Marketing screen: Click Update portals Select the portal to send to You may see different wording here such as Update Rightmove or Update Website These options will still update your property record	Open
2a. Confirmation message: sending successful If you see this message the property has been sent to the portal with updated details It can take 15-30 minutes for the portal to process the submission	Open
2b. Confirmation message: no update required If you see this message then AgencyCloud does not see that any changes are required If you don't believe this is the case, make a simple change e.g. remove a comma on a description field and save the property Repeat step 1 to force an update	Open

• Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening 

• You may need to wait for next scheduled upload to take place to see latest changes

  The Reapit Service Desk are unable to change these times

You can access upload reports for each portal via AgencyCloud

From the main menu:

• Click Reports then select Custom Reports
  Options to access reports for each portal are displayed

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• Nightly Upload Results reports highlight if your property was sent in the previous nightly feed for the selected portal

• Properties Online reports highlight if your property is currently online in the selected portal

• Contact your website provider/hosting service as they will need to investigate

• If they identify an issue which Reapit need to action, the website provider/hosting service should log a ticket with the Reapit Service Desk with the technical details of the issue

Access the Reapit Service Desk portal and log a ticket, making sure you include:

• The code of the property with the issue

• Details of the portals/website where the issue lies

• Confirmation that checks outlined in this guide have been completed