Missing property on a portal or company website (UK only)

Owned by Fiona Hardy
Last updated: Feb 01, 2022
5 min read

This guide has been reviewed against our global client base and classed as relevant to the UK only

This guide contains a series of checks to follow if you find that your company website or portals you upload to are missing properties and/or property details aren't feeding across correctly

Property missing from a portal? (e.g. Rightmove, Zoopla etc)

The Internet Check function in AgencyCloud performs an examination of the current property record in order to identify any issues

1. Access Internet Check

From the property record in AgencyCloud

  • Click Marketing

  • Click Internet Check

 

2. Issue(s) identified

Potential upload problems for the property will be listed

  • Work through the potential problems listed

  • Run the Internet Check again to ensure the issues are cleared

Your property should now upload to the relevant property portals or your company website

This may not be immediate due to scheduled feed times

 

Ensure that a relevant agency type has been selected for the property - it should not be blank

On a sales property:

  • Click Financial

  • In Selling Agency drop down menu (top right), select the required type

     

On a lettings property:

  • Click Rent/Fee Details

  • In Agency drop down menu (top right), select the required type

  • The status of your property must be at Available status - this applies to both sales & lettings properties

  • Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal
    See this guide for more information: Portal feed change requests & standard settings

If changes need to be made, a Reapit key contact can click here to complete the Set-up / Amend Portal Feeds form

  • If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set on a delay of at least 24 hours (could be up to 48 hours)

  • Upload timing is agreed by the key contact for your business
    Contact your local key contact for more information on this

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below

1. Update the portal

From the property Marketing screen:

  • In the Internet panel, click Update portals

  • Select the portal to send to

You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record

2a. Confirmation message: sending successful

If this message is displayed, the property has now been sent to the portal

It can take 15-30 minutes for the portal to process the submission

 

2b. Confirmation message: no update required

  • If you see this message then AgencyCloud sees that the property is with the portal and no changes are required

  • If you don't believe this is the case, make a simple change
    e.g. remove a comma on a description field and save the property

  • Repeat step 1 to force an update

 

Property details on portal/company website not the same as those shown in AgencyCloud?

Check portal upload reports in AgencyCloud

Next steps

If you have completed all checks above & still have an issue…

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