Missing property on a portal or company website (UK only)

The Internet Check function in AgencyCloud performs an examination of the current property record in order to identify any issues

1. Access Internet Check From the property record in AgencyCloud Click Marketing Click Internet Check	Open
2. Issue(s) identified Potential upload problems for the property will be listed Work through the potential problems listed Run the Internet Check again to ensure the issues are cleared Your property should now upload to the relevant property portals or your company website This may not be immediate due to scheduled feed times	Open

Ensure that a relevant agency type has been selected for the property - it should not be blank

On a sales property:

• Click Financial

• In Selling Agency drop down menu (top right), select the required type

   

On a lettings property:

• Click Rent/Fee Details

• In Agency drop down menu (top right), select the required type

• The status of your property must be at Available status - this applies to both sales & lettings properties

• Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal
  See this guide for more information: Portal feed change requests & standard settings

If changes need to be made, a Reapit key contact can click here to complete the Set-up / Amend Portal Feeds form

• If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set on a delay of at least 24 hours (could be up to 48 hours)

• Upload timing is agreed by the key contact for your business
  Contact your local key contact for more information on this

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below