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This guide has been reviewed against our global client base and classed as relevant to all regions

If you are required to install AgencyCloud desktop yourself, follow the guidance & FAQs below

Please note that the versions of AgencyCloud offered in this guide for the full & quick installation might be lower than the version currently in use within your organisation

If this is the case, continue with the install as outlined below - then, after install, when launching AgencyCloud for the first time, inbuilt application control will automatically upgrade your version of AgencyCloud in line with the current version in use by your business

Install options

There are two install options to choose from:

1. Full installation

Includes pre-requisite files

  • Click file on right

  • Click Download

  • Double-click the downloaded file to run the install

Reapit Connect clients must carry out a full installation

2. Quick installation

For use when you have used AgencyCloud on your device before
(as pre-requisite files will already be installed)

  • Click link on right

  • Click Install

Reapit Connect clients should ignore this installation and carry out a full installation (above) instead

Troubleshooting

Full installation failed

Carried out quick installation & AgencyCloud not working

AgencyCloud has installed but unable to log in to it

For the best experience it is recommended that the links above are opened in Internet Explorer

FAQs

Do we have an MSI for AgencyCloud that we can use?
No, we do not have an MSI install for AgencyCloud - this is not possible due to how it is configured, as the application is copied to the local app data folder of the users profile

Can I access AgencyCloud from home or abroad?
AgencyCloud can be accessed from anywhere as long as you have it installed, good internet access and valid login credentials - please note that some countries will block access or experience significant performance problems which is out of Reapit’s control

Can I restrict users access to AgencyCloud from anywhere? e.g. can I lock down AgencyCloud to be accessed from only my office?
AgencyCloud can be locked down to secure access via IP whitelisting, so only connections via this IP will work

Is AgencyCloud a web-based application, or do you have web-based app?
AgencyCloud is not a web based application, data is stored on Reapit’s cloud server but the AgencyCloud application requires an install as the interface UI to access your data

Where is AgencyCloud data stored? i.e. will this save to my machine?
If hosted by Reapit, all data minus HiRES images are stored on the cloud server, no AgencyCloud data will be stored locally

Can I use AgencyCloud on MAC of mobile device?
AgencyCloud is a windows based application so is not supported on MACs, Android or iPads - however, Reapit Mobile is available, which is a scaled back version of AgencyCloud for mobile users with a web-based interface - click here for more information on Reapit Mobile, or speak to your Reapit Customer Success Manager (CSM)

Can I access AgencyCloud with multiple accounts?

Yes you can - AgencyCloud credentials unique identifier is the username, which is the email address stored in AgencyCloud

To have multiple accounts, you either need multiple email addresses OR alias accounts
To use alias accounts, these need to be set-up by your local IT support

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