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This guide has been reviewed against our global client base and classed as relevant to all regions

A configuration option is available to allow a default appointment duration to be set-up

This affects appointments created throughout AgencyCloud, but not appointments created directly in the diary, i.e. clicking Diary from the main menu bar on left (these appointments use separate default duration(s))

To enable this configuration option, click here to contact Reapit Support


When creating an appointment in AgencyCloud, the default duration will be used for the appointment:

  • In this example the default duration is set to 25 minutes and the viewing appointment has been created from the property record
    The default duration will also be used when creating an appointment from the applicant record or other places within AgencyCloud, such as the tenancy screen or the Organiser
    (The default duration will not be used when creating an appointment directly in the diary)

  • Changing the start time will keep the duration of the appointment as 25 minutes
    To change the duration for the appointment, the end time should be changed


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