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This guide has been reviewed against our global client base and classed as relevant to all regions

When selecting a contractor for a works order and the landlord has preferred suppliers set-up, those that are available and those that are ‘on hold’ are clearly displayed - an ‘on hold' supplier cannot be selected for the works order

'On hold’ supplier functionality is a configuration option introduced in AgencyCloud 12.155 - for more information, click here: Put supplier 'on hold' - configuration option

For more information on setting up preferred suppliers, click here: Set up preferred suppliers

Add contractor to works order

From works order, Contractor panel:

  • Click Select

  • The landlord’s preferred suppliers list is displayed, any suppliers who are on hold are clearly indicated and cannot be selected

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