This guide has been reviewed against our global client base and classed as relevant to all regions
This page provides a summary of the landlord statement options available - including specific notes on the Separate property statements option
This guide covers:
In the Landlord Statement screen, Statement Options are found at the top:
Statement layout: by date
One statement will be produced listing all transactions for all of the landlords properties, in date order |
Statement layout: collated property statements
The landlord will receive statements for all properties on the same PDF If statements are sent by email the landlord will receive one email, with one PDF statement Prior to AgencyCloud version 12.112, Collated property statements were named Individual property statement |
Statement layout: separate property statements (or per property statements)
Separate property statements are outlined here A statement will be created as a separate PDF for each of the landlord's properties. If the landlord receives statements by email, each property statement will be sent on an individual email. When enabled, the end of financial year statements (outlined here) will also be produced per property and on separate PDFs, see notes below If switching from another layout to separate property statements - click here to read these notes |
Statement layout: grouped/sorted by property
All of the transactions due to appear on the statement will be grouped by property, but will appear on a single PDF. The opening and closing balance will represent to the total for all properties. This should be used in conjunction with Group property payments (set in the Landlord Financial Details screen)  |
Send when net payment is zero
When the Send when net payment is zero box is ticked, each time there is a movement of money processed on the landlord, a statement will be produced. This includes all zero payments, such as using a float to pay a supplier invoice. When the Send when net payment is zero box is un-ticked, the landlord will receive a statement when a payment has been made to them. Or, when income such as rent or a landlord receipt has been used to pay invoices, resulting in a zero payment. Paying an invoice from float will not produce a landlord statement |
If switching from another layout to separate property statements - notes
When switching from another layout to Separate property statements, you will be prompted to carry on from the last statement number or start from number 1 It's recommended to continue from the last statement number, to maintain consistency for your landlord, and make it easier to refer to past statements  |
Creating statements When generating separate property statements, the PDF name will include the property address For owners that have multiple properties, this allows easy identification of statements |
End of financial year statements/income and expenditure report The Income & Expenditure report will use the statement layout set against the landlord If separate property statements are set, an end of financial year statement will be created on a separate PDF for each property - if any other statement layout is set, the end of financial statement produced for the landlord will be for the total of all properties When generated during the income and expenditure run, the date of the last report is stored - this date is available as a column in the income and expenditure run and can be used to identify landlords that have not had their report sent |
Troubleshooting If Group payments are enabled, separate property statements will not be allowed After setting Statement Layout to Separate property statements, you will be prevented from saving the landlord record and will see this message:  To enable Separate property statements, from the Landlord Financial Details screen, un-tick Group property payments If Separate property statements are enabled, Group payments will not be allowed To enable, set Statement Layout to Grouped/Sorted by property The Landlord Statement Run will check for any transactions that are not linked to a property If such transactions are found, the statement will not not be generated and a yellow warning sign will appear  Hold the mouse over the warning sign to see a reason |
