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Date: date of the invoice or the date the tenancy was received into the bank
Description: description of the transaction, for example: rent and the period it relates to
Debit: debit on account, for example: a rent demand/fee invoice due by the tenant or a tenant refund
Credit: payments received from the tenant or credit notes
Unallocated: rent outstanding or payments that have been received on the tenant but have been left on account
Balance: running total

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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

This page outlines how to create a tenant statement

1. Access tenancy transactions From the tenancy screen: Click View Transactions Click the Date column heading to sort the transactions from oldest to newest
2. Remove deposit If the agent is also holding the tenant deposit, the total held should be excluded to show the true arrears balance Click the Type column Click Select all then click Deposit Held to remove the deposit from view
3. Produce statement The statement can be exported to Excel and/or a PDF created Click Print Select Print Statement Option to preview is offered A PDF statement is produced which shows all transactions on the account and the current balance
4. PDF statement example Use the Save* option (top right) to save the file locally, as* required The statement contains the following information: Date: date of the invoice or the date the tenancy was received into the bank Description: description of the transaction, for example: rent and the period it relates to Debit: debit on account, for example: a rent demand/fee invoice due by the tenant or a tenant refund Credit: payments received from the tenant or credit notes Unallocated: rent outstanding or payments that have been received on the tenant but have been left on account Balance: running total

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