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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

You may notice that you cannot view a certain record because it is flagged as **Masked**

1. Why are records masked? A record is masked due to the way the system security settings are configured for your company This is affected by the Manager/Negotiator or Office that owns that record Although a contact/property may be yours, you may not have the necessary permissions (set in configuration) to view the selected office/negotiator's data
2. Editing a masked record On some occasions, while a record appears masked, you might still able to click links, view information and possibly make some changes This is all dependent on how the security settings have been configured

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If you need access to a Masked* record, contact your manager or key Reapit contact*

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