What are masked records?

This guide has been reviewed against our global client base and classed as relevant to all regions

You may notice that you cannot view a certain record because it is flagged as **Masked**

Masked records

A record is masked due to the way the system security settings are configured for your company
This is affected by the Manager/Negotiator or Office that owns that record
Although a contact/property may be yours, you may not have the necessary permissions (set in configuration) to view the selected office/negotiator's data
On some occasions, while a record appears masked, you might still able to click links, view information and possibly make some changes - however, this is all dependent on how the security settings have been configured

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