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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

If you have imported your bank statement, and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date

This page explains how to mark the receipt as unknown, and how to allocate once you've identified where the money belongs


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1. Import your bank statement file

From Import Receipts from Bank Statement screen:

  • Highlight the unknown receipt

  • Select Unknown (bottom of screen) 
    This marks the entry as Unknown Tenancy 

  • Click Post


2. Reconcile the unknown amount

  • Open the Bank Reconciliation screen and reconcile the unknown amount
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3. Unknown amount in Import Receipts from Bank Statement

The unknown amount will stay within the Import Receipts from Bank Statement

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This amount can stay here until the funds are ready to be allocated to a tenancy, or reversed



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