Corrections

Reverse landlord letting/leasing, admin or management fees

When you need to refund the landlord their letting/leasing, admin or management fee, perhaps due to an error, this process should be followed

Remove supplier recover payment from BACS/ABA & Cheques Run

In the event a supplier has paid the funds back to the client account, this page explains the process involved to remove a supplier recover payment from the BACS/ABA and Cheques Run 

Return money receipted to a ledger back to unknown

How to mark funds as unknown where they have previously been receipted to a tenant/landlord in error

Transferring funds between accounts

The process to follow to transfer funds between accounts

Unallocate a receipt

Providing an invoice has not been paid out of AgencyCloud, a receipt that has been used to pay invoice(s) can be unallocated

Assign unallocated receipt to another party

How to assign unallocated receipts to another party

Return an unknown receipt to unposted

The process to be used to mark an unreconciled unknown receipt to showing as unposted

Marking an unknown receipt as a reversal

How to mark an unknown receipt as a reversal, allowing the debit leaving the bank account to be reconciled

Marking a bank statement item as an unknown receipt

If you have imported your bank statement and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date

Change transaction narrative

How to change the narrative on a transaction

UK specific (corrections)

Click this link for UK-specific bank reconciliation guides

APAC specific (corrections)

Click this link for APAC-specific bank reconciliation guides