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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

This page explains what to check if rent invoices are not being raised as expected

1. Review invoice schedule

From the tenancy where the rent invoice has not been raised:

Review the invoice schedule

If the amount in the Rent column is greyed out, this is most likely due to the Role setting on the tenancy screen, see next step

2. Review role setting

From the tenancy:

On the Details tab, check the agent's Role setting is as required
Each role is outlined below

Managed tenancy raises rent, letting and management fees
Rent collection will raise rent invoices, the narrative on the landlord statement will show as Rent collection fees
Collect first rent payment raises the first invoice of the tenancy only
- If an invoice has already been raised - no more rent invoices will raise
- If a letting fee is set, this will raise through the life of the tenancy
Collect rent up to date will raise rent invoices up to a user defined date only
Letting only will raise a letting fee to the landlord only
Introducing tenant

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