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This guide has been reviewed against our global client base and classed as relevant to all regions

Post-tenancy checks can be set-up to prevent the deposit/bond being released until specific checks are complete

The post-tenancy check option(s) which are linked to the deposit/bond release are dependent on company requirements and need to be configured by via Reapit Support - click here to request this


1. Post tenancy checks linked to deposit/bond release

From the tenancy, Post-Tenancy tab:

  • In the Post-Tenancy checks panel, checks which are linked to release of the deposit/bond release are displayed with an exclamation mark (!) to the right of it
    Image RemovedImage Added

  • These checks need to be marked as Completed (or Not Needed) before a deposit/bond can be released


2. Attempting to release the deposit/bond with incomplete checks

If the checks are left as shown above and Refund Deposit is clicked, a message will be displayed




3. When checks are complete

When the 3 three checks (shown in step 1) have been marked as Completed (or Not Needed) and choosing

  • Choosing to Refund Deposit
(shown in step 2),
  •  will display the Tenant Refunds screen
will be displayed
  • allowing the deposit/bond to be released

Info

For more information on deposits/bonds, click here



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