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This guide has been reviewed against our global client base and classed as relevant to all regions

Logging lost market appraisals allows details to be recorded and a follow-up call to be scheduled

Lost MAs can also be reported on

1. Change property status

From the property record:

  • Click the Status menu

  • Select Lost instruction to other agent

    The Lost Instruction window is displayed

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2. Complete lost instruction details

  • Click the link to select (or add) the external agent details who won the instruction

  • Select the reason, adding notes below (where available)

  • Enter a number of weeks for follow-up

    This updates the Next Call date on the property record and adds the property to the Vendors to call list on the Organiser from this date

  • Click Accept

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3. Lost MA property screen

When a property is at Lost MA status:

  • Clicking the Status menu allows the Lost appraisal details to be viewed or updated

  • A Won instruction back option is also available for future use

  • The property is marked as External with current agent name beside this

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title3a. Viewing vendor details

Vendor details can be viewed by clicking the orange contact icon to the right of the agent name

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4. Contacting Lost MA vendors

From the Organiser, Vendors to call list: 

  • View the list in a grid (see 4a)

  • Use the Status column to sort/filter or group the list

    For example:

  • clicking the column heading sorts the list by status

  • clicking the arrow to the right of the column and selecting For Sale - Available (Lost MA) will display just the Lost MA properties

All properties that have a Next Call date of today, or a date previous to today, will be displayed here

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title4a. Viewing vendors to call in a grid

From the Organiser, Vendors to call list:

- Hover over the panel to display icons on the panel header

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- Click the Pop out into full results icon

5. Reporting options

A list of lost MAs can be generated using Power Reports

  • Click here for information on building a Power Report

  • Click here for information on the Market Appraisal Analysis dashboard

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Logging lost market appraisals allows details to be recorded and a follow-up call to be scheduled