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This guide has been reviewed against our global client base and classed as relevant to all regions |
You may notice that you cannot view a certain record because it is flagged as **Masked**
1. Why are records masked? |
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 Image AddedA record is masked due to the way the system security settings are configured for your company
This is affected by the Manager/Negotiator or Office that owns that record
Although a contact/property may be yours, you may not have the necessary permissions (set in configuration) to view the selected office/negotiator's data
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2. Editing a masked record On some occasions, while a record appears masked, you might still able to click links, view information and possibly make some changes
This is all dependent on how the security settings have been configured
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If you need access to a Masked record, contact your manager or key Reapit contact |
Related articles
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Reasons for seeing a record marked as **Masked** |
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