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Where configured, payments will always be
Info

This guide has been reviewed against our global client base and classed as relevant to all regions

A configuration option is available which will ensure that payments are reversed rather than deleted.

To enable this configuration option, click here   to contact Reapit Support


1. Reverse payment option

From the landlord:

  • Click Transactions
  • Right-click over the relevant payment and select Reverse payment

    Reversal transactions will be created for all payments that have not been processed through the BACS/ABA & Cheque Run



2. Reverse payment

  • Click Post

    See 2a for detail on configuration


Expand
title2a. Hide transactions from landlord statement

Subject to configuration, you may also see the option to hide the transactions from the landlord statement, providing they have not previously appeared on a statement


3. Reversal complete

The reversal is now complete

It will be visible from the landlord transactions screen and the funds will be available for future payments



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Related issues

Configuration option which will ensure that payments are reversed rather than deleted