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If you have completed all checks above & still have an issue…

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titleIf the issue is with your company website

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  • Contact your website provider/hosting service as they will need to investigate

  • If they identify an issue which Reapit need to action, the website provider/hosting service should log a case with the Reapit Service Desk with the technical details of the issue

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titleIf the above does not apply and you still have an issue

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Access the Reapit Service Desk portal and log a ticket, making sure you include:

  • The code of the property with the issue

  • Details of the portals/website where the issue lies

  • Confirmation that checks outlined in this guide have been completed

Tip

Note that changes to how a property is presented on a portal and what is sent to a portal/website needs to be requested via your Reapit key contact

A key contact can click here to complete the Set-up / Amend Portal Feeds form to progress this

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