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This guide has been reviewed against our global client base and classed as relevant to the UK only |
This guide contains a series of checks to follow if you find that your company website or portals you upload to are:
missing properties
and/or
property details aren't feeding across correctly
Changes to how a property is presented on a portal and the sending of additional status options need to be requested via your Reapit key contact - if you are a key contact, click here to complete the Set-up / Amend Portal Feeds form to progress this
Is your property missing from a property portal? (e.g. Rightmove, Zoopla etc)
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| title | Carry out an Internet Check in AgencyCloud |
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1. Access property marketing screen From the property record in AgencyCloud |
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|  Image Added | 2. Use Internet Check function The Internet Check function performs an examination of the current property record in order to identify any issue(s) |
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 Image Added | 3. Issue(s) identified A pop-up box will be displayed and the potential upload problems for this property will be listed | Tip |
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Your property should now upload to the relevant property portals or your company website |
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This may not be immediate due to scheduled feed times |
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| title | If you getting an error message stating 'Agency is: ...'? |
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This error refers to the agency type that has been set on the property record via |
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the Financial or Rent/Fee Details screen, Selling Agency or Agency field |
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| title | Is the property status correct? |
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The status of your property must be at Available status - this applies to both sales & lettings properties Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal |
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| title | Is your property on OnTheMarket (OTM) but not others? |
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If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set to delay by 24-36 hours Upload timing is agreed by the key contact for your business - contact your local key contact for more information on this |
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| title | Missing from Rightmove, Zoopla, OTM ? |
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If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below 1. Update the portal From the property Marketing screen: |
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You may see different wording here |
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such as Update Rightmove or Update Website |
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These options will still update your property record
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|  Image Added | 2a. Confirmation message: |
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sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission |
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|  Image Added | 2b. Confirmation message: |
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message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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Are
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property details on the portal/your website not the same as those shown in AgencyCloud?
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| title | Click here for more information |
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Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, changes need to be submitted by the agent For Rightmove, Zoopla and OTM Ensure that changes have been submitted 1. Update the portal From the property Marketing screen: |
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You may see different wording here |
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such as Update Rightmove or Update Website |
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These options will still update your property record
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| Image Added | 2a. Confirmation message: |
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| Image Added | 2b. Confirmation message: |
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AgencyCloud does not see that any changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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For other portals / company website |
The Reapit Service Desk are unable to change these times
Check portal upload reports in AgencyCloud
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| title | Click here for more information |
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You can access upload reports for each portal via AgencyCloud From the main menu: |
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If you have completed these checks and still have an
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issue…
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| title | If properties are missing/incorrect on your company website |
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| title | If you still have the issue |
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Please provide the Reapit Service Desk with the following details: |
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If you need to amend how properties are displayed or formatted online, this needs to be raised by your local key contact via this form
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| Excerpt |
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Checks to follow if properties are missing or not feeding correctly to the company website or property portals, such as Rightmove, Zoopla, OnTheMarket |
