...
missing properties
and/or
property details aren't feeding across correctly
Changes to how a property is presented on a portal and the sending of additional status options need to be requested via your Reapit key contact - if you are a key contact, click here to complete the Set-up / Amend Portal Feeds form to progress this
Is your property missing from a property portal? (e.g. Rightmove, Zoopla etc)
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| title | Carry out an Internet Check in AgencyCloud |
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1. Access property marketing screen From the property record in AgencyCloud |  | 2. Use Internet Check function The Internet Check function performs an examination of the current property record in order to identify any issue(s) |  | 3. Issue(s) identified A pop-up box will be displayed and the potential upload problems for this property will be listed | Tip |
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Your property should now upload to the relevant property portals or your company website This may not be immediate due to scheduled feed times |
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| title | If you getting an error message stating 'Agency is: ...'? |
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This error refers to the agency type that has been set on the property record via the Financial or Rent/Fee Details screen, Selling Agency or Agency field |
...
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| title | Missing from Rightmove, Zoopla, OTM ? |
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If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below 1. Update the portal From the property Marketing screen: | Info |
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You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record |
|  Image Removed Image Added | 2a. Confirmation message: sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission |  Image Removed Image Added | 2b. Confirmation message: no update required If you see this message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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Are property details on the portal/your website not the same as those shown in AgencyCloud?
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| title | Click here for more information |
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Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, changes need to be submitted by the agent For Rightmove, Zoopla and OTM Ensure that changes have been submitted 1. Update the portal From the property Marketing screen: | Info |
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You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record |
| Image RemovedImage Added | 2a. Confirmation message: sending successful | Image RemovedImage Added | 2b. Confirmation message: no update required If you see this message then AgencyCloud does not see that any changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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For other portals / company website Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening
You may need to wait for next scheduled upload to take place to see latest changes
The Reapit Service Desk are unable to change these times
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| title | Click here for more information |
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You can access upload reports for each portal via AgencyCloud From the main menu: Click Reports then select Custom Reports
Options to access reports for each portal are displayed  Image Removed Image AddedNightly Upload Results reports highlight if your property was sent in the previous nightly feed for the selected portal Properties Online reports highlight if your property is currently online in the selected portal
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| title | If you still have the issue |
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Please provide the Reapit Service Desk with the following details: The code of the property with the issue Details of the portals/website where the issue lies Confirmation that all checks outlined in this guide have been completed
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Changes to how a property is presented on a portal and the sending of additional status options need to be requested via your Reapit key contact - if you are a key contact, click here to complete the Set-up / Amend Portal Feeds form to progress this |
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