Page Comparison

1. Viewing the error

When an error occurs, an orange warning triangle will appear next to the landlord’s name on the Landlord Statement Run

• Hover the mouse pointer over the warning - the error stating why the statement failed will be displayed
  
  See below for list of errors and , why they are occurring & how to fix

2. Error explanationslist

The table below details the error & reason on the left, with how to fix it on the right

Error & reason/explanation

How to fix

From Landlord record, Landlord Financial Details:

• Add the Accountant record, where needed

  • Beside Accountant, click Select

  • Search for the accountant company & double-click to select it
    Or, if not found, add new

If the above is not needed:

• Change Copy Statements to Not sent

You can identify what needs to be done, as follows:

• Right-click the blank transaction and select Highlight allocations
  This will allow you to see if the allocations relate to one property or more

• Submit these details to the Reapit Support Portal for adjustment

Reapit Support may be able to fix the issue if the related funds (such as a receipt) are only linked to one property, by inputting the property codes this relates to - however, if the allocations are split across numerous properties due to a grouped payment, the landlord Statement Layout should be changed to

• Grouped/Sorted by property

• Collated property statements

• By date

From the landlord record:

• Enter their email address in the E-mail field

• Save the landlord record (top right)

The statement it not yet due - no action needed