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Note

When an error occurs, an orange warning triangle will appear next to the landlord’s name on the Landlord Statement Run

  • Hover the mouse pointer over the warning

  • The reason why the statement failed will be displayed

  • See below for a list of errors, why they are occurring & how to fix

Error list

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Accountant details not specified

Warning

Accountant details not specified

Info

On Landlord Financial Details, Copy statements has been changed from Not sent to Post or
E-mail but no Accountant record has been provided

From Landlord record, Landlord Financial Details:

  • Add the Accountant record, where needed

    • Beside Accountant, click Select

    • Search for the accountant company & double-click to select it
      Or, if not found, add new

OR, if the above is not needed:

  • Change Copy Statements to Not sent

Landlord has non-property transactions not linked to a property

Warning

Landlord has non-property transactions not linked to a property

Info

This can occur when the landlord has previously received grouped payments from multiple properties, causing the Property Code column on the Landlord Statement Run to appear blank

This is due to the system not being able to represent more than one Property Code into this field

You can identify what needs to be done, as follows:

  • Right-click the blank transaction and select Highlight allocations
    This will allow you to see if the allocations relate to one property or more

  • Submit these details to the Reapit Support Portal for adjustment

Reapit Support may be able to fix the issue if the related funds (such as a receipt) are only linked to one property, by inputting the property codes this relates to - however, if the allocations are split across numerous properties due to a grouped payment, the landlord Statement Layout should be changed to

  • Grouped/Sorted by property

  • Collated property statements

  • By date

Tip

If the landlord requires separate statements, a new landlord record will need to be created

Landlord has no email address

Warning

Landlord has no email address

Info

An email address needs to be entered on the landlord record

From the landlord record:

  • Enter their email address in the E-mail field

  • Save the landlord record (top right)

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Not due

Warning

Not due

Info

Landlord has new transactions on the ledger, however the statement frequency is set to After payment or Monthly

  • The statement it not yet due - no action needed

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