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This guide has been reviewed against our global client base and classed as relevant to all regions

How to identify the amount the tenant owes until their vacate/tenancy end date

1. Enter the tenancy end date

From the tenancy screen:

In the Tenancy end date field, enter the date to which the tenant should pay rent
Tick End Confirmed
Enter the reason when prompted
Save the tenancy

2. Check for any current rent arrears

Identify how many outstanding rent invoices are currently against the tenant

From tenancy, Accounts Functions panel:

Click View Transactions
Select your preferred view from the three Grouping options:
- None
- By Receipt
- By Invoice

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This example has one unpaid rent invoice for the period 06/04/2020 to 05/05/2020 for $3,172.02

3. Check view/raise invoice

To view future rent invoices that have not yet been raised:

From the tenancy Accounts Functions panel, in the Invoicing section select View/Raise Invoice
Any remaining rent invoices left to be raised will appear
These should be included when providing the tenant with the final calculation
To see a breakdown of any pro-rata calculation, see 3a

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This example still has $1,251.43 to be invoiced up until the tenant end date. Therefore, the total needed to pay to the tenancy end date is: $3,172.02 + $1,251.43 = $4,423.45

3a. Pro-rata calculation breakdown

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