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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APACall regions

This page explains how to mark funds as unknown where they have previously been receipted to either a tenant or /landlord in error

1. Mark as unknown receipt

From the ledger where the funds have been receipted, in the Transactions screen:

  • Right-click over the funds and select Mark as unknown receipt


2. Review the ledger

The receipt will be removed from the ledger


3. Review unknown receipts

In Import Receipts from Bank Statement, the funds will be displayed in the unknown section, ready to be receipted to the correct tenancy/landlord, or to be reversed


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How to mark funds as unknown where they have previously been receipted to a tenant/landlord in error