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This guide has been reviewed against our global client base and classed as relevant to all regionregions

This page explains how the process to follow to transfer funds between accounts


1. Raise an admin fee with no VAT/GST to the account where the funds are currently situated

  • Allocate the incorrectly receipted funds to the admin fee invoice


2. Raise a goodwill credit to the account where the funds should belong to 

  • The funds are now removed from the incorrect account and now are on the correct account via the agent



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The process to follow to transfer funds between accounts