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I’ve forgotten my password - how do I reset it?

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There are two ways to add an email address for an existing AgencyCloud user , this depends which depend on whether your user accounts are managed by a central administration team or by individual users themselves

Follow the relevant section below:

For admin users with permission to manage other AgencyCloud users - see

following sections a &

section a
For standard users with permission to manage their own user account only - see section b

a.

Adding an email address -

For admin users with permission to manage other AgencyCloud users

From AgencyCloud, open Configuration > Setup Negotiators screen
This requires you to be logged in as a user with permissions to manage your own negotiator records
In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab
Click Installation Options > SUMS Options > Add e-mail address
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Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done
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If the email address entered in step 4 is not unique, i.e. an AgencyCloud user that uses this email address already exists, you will not be able to add the email address

A new unique email address or email address alias will be required instead

b.

Adding an email address - general AgencyCloud users,

For standard users with permission to

only manager

manage their own user account only

From main menu:

Click your name/office in the top left corner of the screen, then click Edit My Details

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From the Update My Details screen, next to E-mail, click Add then enter your email address
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Click Save to finish

I am getting a message saying I am locked out of AgencyCloud - what should I do?

If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of AgencyCloud - follow these steps:1.

Wait 5 minutes and retry

2.

If you are still unsuccessful, reset your password

can be reset

using the Forgotten your password? link on the login screen

Note
After trying the above steps, if you are still unable to login, contact Reapit Support

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Your account may be inactive and will need to be reactivated by Reapit Support

Tip
Approval is needed from your company's Reapit key contact/self-service administrator in order to reactivate your account - click here to use this form

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Question relating to when you manage adding/editing user details on AgencyCloud

Does it change how I add/edit user details when we use Reapit Connect to log in?

The process of adding users onto AgencyCloud

will

does not change when using Reapit Connect - the exception being when users are added with a valid email address, they will be provided with a welcome email containing a temporary password

.

When logging in using the temporary password, they will be advised to update the password to a more memorable one

.

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How do I set a password on new user accounts?

User passwords are

now

handled via a self-managed authentication service

. Once

- once a user is registered, they will be sent a temporary password to their registered email address

.

For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password

. This

- this is done through the Negotiator and User Setup screen which

will issue

issues a new temporary password to the user's registered email

:

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, as shown below

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For information on using the Negotiator and User Setup screen, see this guide: Adding a new user, removing a user and transferring data between users

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