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There are two ways to add an email address for an existing AgencyCloud user, this depends on whether your user accounts are managed by a central administration team or by individual users themselves - see following sections a & b

a. Adding an email address - admin users with permission to manage other AgencyCloud users

1. From AgencyCloud, open Configuration > Setup Negotiators screen
   This requires you to be logged in as a user with permissions to manage your own negotiator records

2. In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab

3. Click Installation Options > SUMS Options > Add e-mail address

   

4. Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done

   

b. Adding an email address - general AgencyCloud users, with permission to only manager their own user account

From main menu:

1. Click your name/office in the top left corner of the screen, then click Edit My Details

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2. From the Update My Details screen, next to E-mail, click Add then enter your email address

   

3. Click Save to finish

User passwords are now handled via a self-managed authentication service. Once a user is registered, they will be sent a temporary password to their registered email address.

For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password. This is done through the Negotiator and User Setup screen which will issue a new temporary password to the user's registered email:

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