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• From the login screen,

• under the password field, click Forgot your password? and follow the steps outlined on screen

If you see this error message:

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AgencyCloud requires various applications to be installed in order to run

• Ensure all pre-requisite applications are installed - if you haven’t done this, click this link to download the required files

• If that doesn’t work, you may need to carry out a full install of AgencyCloud - see this guide for more information: Install AgencyCloud (RPS) & FAQs

From the Reapit Connect login screen:

• Press CTRL + SHIFT + F9
  This gives the option to revert to the old login screen where you can change the configuration file

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There are two ways to add an email address for an existing AgencyCloud user, this depends on whether your user accounts are managed by a central administration team or by individual users themselves

- see following sections a & b

a. Adding an email address - admin users with permission to manage other AgencyCloud users

1. From AgencyCloud, open Configuration > Setup Negotiators screen
   This requires you to be logged in as a user with permissions to manage your own negotiator records

2. In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab

3. Click Installation Options > SUMS Options > Add e-mail address

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4. Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done

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b. Adding an email address - general AgencyCloud users, with permission to only manager their own user account

From

main menu:

1. Click your name/office in the top left corner of the screen, then click Edit My Details

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2. From the Update My Details screen,

1. next to E-mail

1. , click Add then enter your email address

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2. Click Save to finish

If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of AgencyCloud

1. Wait 5 minutes and retry

2. If you are still unsuccessful, your password can be reset using the Forgotten password? link on the login screen

• Your account may be inactive and will need to be reactivated by Reapit Support

The process of adding users onto AgencyCloud will not change when using Reapit Connect - the exception being when users are added with a valid email address, they will be provided with a welcome email containing a temporary password. When logging in using the temporary password, they will be advised to update the password to a more memorable one.

User passwords are now handled via a self-managed authentication service. Once a user is registered, they will be sent a temporary password to their registered email address.

For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password. This is done through the Negotiator and User Setup screen which will issue a new temporary password to the user's registered email:

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