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Searches 

  • Side bar panel parent - for example: Universal Search, property, applicant, etc.

  • Search type - for example: phone, name, address, indeterminate

  • Time taken from clicking the search button to when all counts are displayed (where applicable) 

  • Page/window opened - i.e. duration from when it was created to when it was usable  

  • Page/window closed 

  • Button clicks - this includes including menu item clicks

  • Apps that are loaded via Reapit Foundations 

  • DLLs that are loaded via AgencyCloud 

  • Workflow triggered by AgencyCloud 

  • Web requests - including images loaded and documents opened 

  • When users log out 

Info

No sensitive information will be tracked - such as names, addresses or phone numbers

Content of documents opened will not be tracked - when opening documents, only the following will be tracked: URL accessed, time taken to retrieve document, size of document and response received from server when downloading

Logs 

  • Errors in AgencyCloud 

  • Individual and batch accounts processes ran in AgencyCloud, including the type of process  and time taken to complete 

  • Housekeeping processes ran in AgencyCloud 

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This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud

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