Use of analytics to track user activity - FAQs

This guide has been reviewed against our global client base and classed as relevant to all regions

Enabled for all clients from version 12.200

This guide covers FAQs for the Reapit analytics tracking functionality - click a link to skip to a question:

Information is tracked to provide an enhanced user experience and to provide information for future improvements of the Reapit product

The information received from analytics tracking is for use by Reapit (only) for product enhancement purposes only

The following information is tracked when the search functionality is used:

Sidebar panel (parent) menu option - for example: using Universal Search, property, applicant, etc.
Search type - for example: phone, name, address, indeterminate
Time taken from clicking the search button to when all counts are displayed (where applicable)

Page/window opened - i.e. duration from when it was created to when it was usable
Page/window closed
Button clicks - including menu item clicks
When users log out

Errors within the Reapit platform
Individual and batch accounts processes ran on the platform, including the type of process and time taken to complete
Housekeeping processes ran on the Reapit platform

When your data is being tracked, when logging onto Reapit:

A pop-up message is displayed bottom right of the main screen
The pop-up message explains the tracking functionality
The link beside the sentence that reads To find out more… links to this FAQ page
If you are happy to allow Reapit analytics to track your system use:
- Click the link beside the final sentence that reads: To not see this message again…
- Reapit will track user activity but will no longer display the pop-up every time you log in
If you do not want Reapit analytics to track your system use:
- Click the link beside the sentence that reads: …to opt out of this tracking…
- The Update My Details screen is displayed:
  - In the Tracking consent option at the bottom, click the drop-down menu and select Deny
  - A prompt will be displayed with further information and a request to confirm your decision (click Yes, where applicable), then click Save

From main menu:

Click user name/office top right and click Edit My Details
Click drop down menu beside Tracking consent and select Deny, then click Save

Knowledge Base