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This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud
Information is tracked to provide an enhanced user experience and improve the product |
What is being tracked?
Searches Side bar panel parent - for example: Universal Search, property, applicant, etc. Search type - for example: phone, name, address, indeterminate Time taken from clicking the search button to when all counts are displayed (where applicable) Full text - Y/N Categories - a list of ActivityCategoryType enum values, based on onByDefault parameter passed to UniversalSearch constructor Page/window opened - i.e. duration from when it was created to when it was usable Page/window closed Button clicks - this includes menu item clicks Apps that are loaded via Reapit Foundations DLLs that are loaded via AgencyCloud Workflow triggered by AgencyCloud Web requests - including images loaded and documents opened When users log out
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No sensitive information will be tracked, such as names, addresses or phone numbers Content of documents opened will not be tracked - also, when opening documents, only the following will be tracked: the URL, time taken to retrieve the document, response received from the server when downloading the document and the length of the document |
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Logs Errors in AgencyCloud Individual and batch accounts processes ran in AgencyCloud, including the type of process and time taken to complete Housekeeping processes ran in AgencyCloud
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Opting out
A user can opt out of analytics at any time From main menu: Click user name/office top right and click Edit My Details Click drop down menu beside Tracking consent and select Deny, then click Save 
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Related articles
| Filter by label (Content by label) |
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| showLabels | false |
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| max | 8 |
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| sort | modified |
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| showSpace | false |
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| reverse | true |
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| cql | label = "$contentbylabel" |
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