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Note

The instruction below cannot be performed within a Citrix or Terminal Server environment - please use the latest version of Chrome or Internet Explorer (IE) in your desktop environment

If there’s any uncertainty as to the environment your installs are located, please contact your IT support/contact who will be able to advise further

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Note

If you are unable to access your account or reset your password

  • If you haven't used your Reapit IQ account for 2 years, it will have been terminated due to inactivity

  • You can easily reactivate your account by raising a request using this form - click here

1. Access Reapit IQ

From the Reapit main menu

in AgencyCloud

:

  • Click your name/office (top left)

  • Click Contact Support and select
    Reapit IQ

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2. Click Forgotten your Password? link

From the Reapit IQ login screen:

  • Click Forgotten your Password?

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3. Enter your email address

  • Email ID / Username: enter your email address

  • Check the box beside I'm not a robot 

  • Click Email my password

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4. Receive new password via email

  • Look out for an email from
    training@reapit.com titled
    Your new Reapit IQ password

  • Open the email to view your new password

    • The new password should be copied across to the Password field in Reapit IQ

      Do not double-click the password before copying it to Reapit IQ - this adds a space to the end of the password, meaning it will not work

    • Click and drag carefully over the characters of the password to select them, ensuring no blank spaces are selected

    • Paste the password into the Reapit IQ Password field and click Sign In

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Guidance on resetting your Reapit IQ password

Note

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help