This page explains how to mark funds as unknown where they have previously been receipted to either a tenant or landlord in error.
This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC
1. Mark as unknown receipt In the Transactions screen, from the ledger where the funds have been receipted:
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2. Review the ledger The receipt will be removed from the ledger |
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3. Review unknown receipts In Import Receipts from Bank Statement, the funds will be displayed in the unknown section, ready to be receipted to the correct tenancy/landlord, or to be reversed |
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