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Note

The instruction below cannot be performed within a Citrix or Terminal Server environment - please use the latest version of Chrome or Internet Explorer (IE) in your desktop environment

If there’s any uncertainty as to the environment your installs are located, please contact your IT support/contact who will be able to advise further

Noteinfo

If you are unable to access your account or reset your password

If you

haven't used your Reapit IQ account for 2 years, it will have been terminated due to inactivity

You can easily reactivate your account by raising a request using this form - click here

Click here to log a ticket with Reapit Support to get your account reactivated

1. Access Reapit IQ

From the main menu:

  • Click your name/office (top left)

  • Click Contact Support and select Reapit IQ

    Reapit IQ link on main menu.png

2. Click forgotten username/password link

From the Reapit IQ login screen:

  • Click I’ve forgotten my username/password

    Reapit IQ login - forgot password link.png

3. Enter your email address

  • In the Username field, ensure your email address is entered
    This should be the email address you use to login to Reapit IQ

  • Click Continue

    Reapit IQ login - forgot password - enter user name.png

  • The following confirmation message will be displayed:

    Reapit IQ login - reset password confirmation msg.png

4. Receive new password via email

Providing the email address entered in the previous step was already registered with Reapit IQ

  • You will receive an email titled Reapit password reset
    This email contains a link to allow your Reapit IQ password to be reset and a new one entered

  • Open the email and click the link

  • Reapit IQ will be launched and a form displayed where your new password should be entered and confirmed

  • You will then be asked to login to Reapit IQ using your new password

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