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1. Access Reapit IQ

From the Reapit main menu:

  • Click your name/office (top left)

  • Click Contact Support and select
    Reapit IQ

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  • Reapit IQ link on main menu.pngImage Added

2. Click Forgotten your Password?forgotten username/password link

From the Reapit IQ login screen:

  • Click Forgotten your Password?

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  • I’ve forgotten my username/password

    Reapit IQ login - forgot password link.pngImage Added

3. Enter your email address

  • Email ID / Username: enter In the Username field, ensure your email address is entered

  • Check the box beside I'm not a robot 

  • Click Email my password

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  • This should be the email address you use to login to Reapit IQ

  • Click Continue

    Reapit IQ login - forgot password - enter user name.pngImage Added

  • The following confirmation message will be displayed:

    Reapit IQ login - reset password confirmation msg.pngImage Added

4. Receive new password via email

  • Look out for an email from
    training@reapit.com titled
    Your new Reapit IQ password

    • Open the email to view your new password

    The new password should be copied across to the Password field in Reapit IQ
    Do not double-click the password before copying it to Reapit IQ - this adds a space to the end of the password, meaning it will not work

  • Click and drag carefully over the characters of the password to select them, ensuring no blank spaces are selected

  • Paste the password into the Reapit IQ Password field and click Sign In

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    Providing the email address entered in the previous step was already registered with Reapit IQ

    • You will receive an email titled Reapit password reset
      This email contains a link to allow your Reapit IQ password to be reset and a new one entered

    • Open the email and click the link

    • Reapit IQ will be launched and a form displayed where your new password should be entered and confirmed

    • You will then be asked to login to Reapit IQ using your new password

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    Guidance on resetting how to reset your Reapit IQ password

    Note

    Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help