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For information on using the Negotiator and User Setup screen, see this guide: |
FAQ’s (following 4th November release)
How do I update my name?
Following the release on 4th November 2024, any updates to your name should be actioned from your Reapit Connect ‘My Account’ page and no longer through the Negotiator screen in Reapit. Once you have updated your name in Reapit Connect, it will be reflected in Reapit on your next login.
I’ve updated my name in Reapit and it’s not displaying correctly in an app/Reapit Connect?
Please go to your Reapit Connect ‘My Account’ to update your name. Any updates to your name, via the My Account page, will be reflected in Reapit on your next login.
How do I setup MFA for my account?
Navigate to your Reapit Connect ‘My Account’ page and select ‘Setup Authenticator’.
How do I reset/change my MFA authenticator?
Navigate to your Reapit Connect ‘My Account’ page and select ‘Reset Authenticator’. Or reach out to a Reapit Admin within your organisation who can reset on your behalf via the ‘Admin’ section.
I have a question not covered in this email?
If you have any questions regarding the above, please reach out to your CSM.
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