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This guide has been reviewed against our global client base and classed as relevant to all regions

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Tip

This update applies when sending correspondence from the arrears screen via the print button and also via rule-based tenant arrears notifications

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Prior to this update, correspondence would be sent to both the tenant and guarantor with no option to select the required recipients

From the main menu:

Click Lettings/Rentals and select Chase Arrears
Click Print
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Select Yes or No, as required
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Select who to send to and click Accept
- Options are: Tenants, Tenants and guarantors or Guarantors

ADD SCREENSHOT!!!!

The print/export options screen will be displayed:

Selecting Letters or E-mail will generate a letter/email for the selected party type(s)
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Tip
In this example, Guarantors only were chosen, therefore just 4 x letters/emails will be generated for the 4 tenancies with a guarantor

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