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Table of Contents

Information is tracked to provide an enhanced user experience and to provide information for future improvements of the Reapit product

Tip
The information received from analytics tracking is for use by Reapit (only) for product enhancement purposes only

The following information is tracked when the search functionality is used:

Sidebar panel (parent) menu option - for example: using Universal Search, property, applicant, etc.
Search type - for example: phone, name, address, indeterminate
Time taken from clicking the search button to when all counts are displayed (where applicable)

Page/window opened - i.e. duration from when it was created to when it was usable
Page/window closed
Button clicks - including menu item clicks
When users log out

Errors within the Reapit platform
Individual and batch accounts processes ran on the platform, including the type of process and time taken to complete
Housekeeping processes ran on the Reapit platform

Note
No sensitive information will be tracked (i.e. names, addresses or phone numbers)

Note
Content of documents opened will not be tracked When opening documents, only the following will be tracked - URL accessed, time taken to retrieve document, size of document, response received from server when downloading

When your data is being tracked, when logging onto Reapit:

A pop-up message is displayed bottom right of the main screen
The pop-up message explains the tracking functionality
The link beside the sentence that reads To find out more… links to this FAQ page
If you are happy to allow Reapit analytics to track your system use:
- Click the link beside the final sentence that reads: To not see this message again…
- Reapit will track user activity but will no longer display the pop-up every time you log in
If you do not want Reapit analytics to track your system use:
- Click the link beside the sentence that reads: …to opt out of this tracking…
- The Update My Details screen is displayed:
  - In the Tracking consent option at the bottom, click the drop-down menu and select Deny
  - A prompt will be displayed with further information and a request to confirm your decision (click Yes, where applicable), then click Save

Info

When setting Tracking consent to Deny, tracking is no longer active and the pop-up message is no longer displayed when logging in

The Update My Details screen can be accessed at any time to opt out/in, see next section

Tip

A user can opt out of Reapit analytics at any time, not just via the pop-up message seen when logging on (as seen in the previous section)

When a pop-up message is not being displayed when logging on to Reapit - the method shown in this section shows whether tracking is currently on or off
The method shown in this section provides the ability to opt out (or opt back in) of Reapit analytics tracking at any time

From main menu:

Click user name/office top right and click Edit My Details
Click drop down menu beside Tracking consent and select Deny, then click Save

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