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This guide covers FAQs for the Reapit Analytics analytics tracking functionality - click a link to skip to a question:

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  • Information is tracked to provide an enhanced user experience and to provide information for future improvements of the Reapit product

Tip

The information received from analytics tracking is for use by Reapit (only) for product enhancement purposes only

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Searching

The following information is tracked when the search functionality is used:

  • Side bar Sidebar panel (parent) menu option - for example: using Universal Search, property, applicant, etc.

  • Search type - for example: phone, name, address, indeterminate

  • Time taken from clicking the search button to when all counts are displayed (where applicable) 

Pages open/closed & functions used

  • Page/window opened - i.e. duration from when it was created to when it was usable  

  • Page/window closed 

  • Button clicks - including menu item clicks

  • When users log out 

Apps/custom files/configuration used

  • Apps loaded via Reapit Foundations 

  • DLLs within the Reapit platform

  • Workflow within the Reapit platform

  • Web requests - including images loaded and documents opened 

Logs 

  • Errors within the Reapit platform

  • Individual and batch accounts processes ran on the platform, including the type of process and time taken to complete 

  • Housekeeping processes ran on the Reapit platform

Note

No sensitive information will be tracked (i.e. names, addresses or phone numbers)

Note

Content of documents opened will not be tracked
When opening documents, only the following will be tracked - URL accessed, time taken to retrieve document, size of document, response received from server when downloading

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When your data is being tracked, when logging onto Reapit:

  • A pop-up message is displayed bottom right of the main screen

    Analytics pop-up on Organiser.png

  • The pop-up message explains the tracking functionality
    The link beside the sentence that reads To find out more… links to this FAQ page

    Analytics pop-up.png

  • If you are happy to allow Reapit Analytics analytics to track your system use:

    • Click the link beside the final sentence that reads: To not see this message again…

    • Reapit will track user activity but will no longer display the pop-up every time you log in

  • If you do not want Reapit Analytics analytics to track your system use:

    • Click the link beside the sentence that reads: …to opt out of this tracking…

    • The Update My Details screen is displayed:

      • In the Tracking consent option at the bottom, click the drop-down menu and select Deny

      • A prompt will be displayed with further information and a request to confirm your decision (click Yes, where applicable), then click Save

        Update my details with tracking consent opt out option.png
Info

When setting Tracking consent to Deny, tracking is no longer active and the pop-up message is no longer displayed when logging in

The Update My Details screen can be accessed at any time to opt out/in, see next section

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Tip

A user can opt out of Reapit Analytics analytics at any time, not just via the pop-up message seen when logging on (as seen in the previous section)

  • When a pop-up message is not being displayed when logging on to Reapit - the method shown in this section shows whether tracking is currently on or off

  • The method shown in this section provides the ability to opt out (or opt back in) of Reapit Analytics analytics tracking at any time

From main menu:

  • Click user name/office top right and click Edit My Details

  • Click drop down menu beside Tracking consent and select Deny, then click Save

    Update my details with tracking consent opt out option.png

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Excerpt
hiddentrue

This guide covers FAQs for Reapit Analytics analytics functionality - including information on why tracking is in place, what is being tracked and how to opt out (or back in)

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