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Comment: Added a COVID-19 notice to help repel any further calls or cases regarding hi-res issues


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titleCOVID-19 Notice

Be advised that if you're working from home and experiencing this error, you should contact your IT team to review.

Access to a shared location will need to be provided, all staff working from home should be able to save and with that share hi-res images from this location. Preferably the location noted in the error you're seeing, but if not, an alternative location should be provided. You will need to notify us with a request ticket if this location is changed, so the necessary configuration can be implemented.

When images are added to RPS, they are compressed slightly. To ensure that compressed images are not used in brochures/online, a shared folder should be set up by your IT contact/team.

Once set-up, when uploading pictures to RPS, the system will make a copy of each image, prior to compression, in the shared folder (or the Hi-res picture folder).

If the configuration path for the Hi-res picture folder is incorrect or RPS cannot connect to it, you will be prevented from adding images. This page outlines what to do if you receive an error and how this issue can be resolved.


1. Hi-res picture path does not exist error

When this error message is displayed, RPS is unable to locate the shared folder to copy the property images to (as outlined above)

2. Check folder location

In some instances, the issue can be resolved by re-establishing connection to the shared drive as follows:

  • Browse to the location highlighted in the error message, when found, open the shared folder


3. Contact your IT contact/team

  • If the action taken in step 2 did not work, contact your IT contact/team who will be able to confirm the correct path for the hi-res folder

  • Contact Reapit Support with the correct path



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