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You may find that you have an applicant that won't match to a property, or vice versa. There is always a good reasons reason as to why this is happening - This ; this article explains the steps to work through to resolve your a matching issue. 


and that applicant i was expecting. However, when i removed the Location filter, my applicant was appearing
  • With this information, i know that it is the Property/Applicant location that is effecting this match

1. Open your Property/Applicant record.

  • Click Match (Bottom left of the record)
Remove each Filter 1 by 1, ensuring that you leave them un-ticked after doing so. By doing this we can determine

Remove match filters

  • From the property/applicant record, click Match

  • From the match filter screen, remove each filter tick box, one by one, leaving each box un-ticked after every match attempt

    This allows you to see which filter is preventing the records from matchingIn the Example, you will notice that i have removed the , as you un-tick each one

  • First remove Rural/Acreage/Keywords filter then click Accept to run the match
    • Check for the required record
    • If not shown, return to the match filter screen
    • Remove the next filter, and repeat



Image Added

2. Example

  • The Rural/Acreage/Keywords
  •  filter was removed first, but clicking Accept to run the match did not show the
  • expected applicant in the match result

  • The Location filter was then removed and Accept clicked to run the match

    The expected applicant appeared in the match results
Note
titlePlease Note

  • This check then pinpoints that the property/applicant Location is affecting the match
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Note

If the match only appears after you have removed all filters,

then you know

this pinpoints that it is

either the Department, whether the property is available or the price

one/more of the

property

following that is

effecting this Image Removed

affecting the match:

Image Removed

Example:

  • property Department
  • the property's Available setting
  • property Price/Rent

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