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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

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titleConfiguration hierarchy & optionsoption overview


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titleSummary


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titleConfiguration business options

The table below refers to each option in the Configuration menu - with links to related articles, where available:

Configuration menu optionFunctional ScopeObservationOffice Configurable
System Configuration - see next sectionAllGeneral configuration that influences day to day user experienceAll levels
Setup AreasSales, Lettings/RentalsDefine / setup areas to support targeted applicant matchingYes
Setup Contact CategoriesSales, Lettings/RentalsDefine / setup categories which can be selected in the contact screenYes - default all
Default FeesAccountsRelates to fees that are defaulted at start of a tenancy to ease the operational burden and ensure consistencyNo
DepartmentsSales, Lettings/RentalsSetup at project stage - impacts portal feed, do not changeNo
Mailing & EventsSales, Lettings/RentalsDefine / setup mailing & event types which can be selected in the contact screenYes
Setup NegotiatorsSales, Lettings/Rentals, AccountsSet up your staff as users on the systemYes
Setup OfficesSales, Lettings/Rentals, AccountsCreate or amend office setup (addresses, contact numbers, portal IDs)Yes
Source of Enquiry
Applicant Status/Position
Viewing Feedback
Sales, Lettings/RentalsSetup options to be used as sources, applicant position and feedback relevant for your business - doing this supports effective analysis of your customer base to drive process and determine ROIYes
Setup Referrals / LeadsSales, Lettings/RentalsSetup and amend referrals that will be presented on the referral panel on an applicant/property recordYes
Setup Tax RatesSales, Lettings/Rentals, AccountsDo not changeNo
Setup Tenancy ChecksLettings/RentalsPre/post tenancy checks, break clauses, allowances, renewal optionsYes - default all


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The Getting Started section below outlines how to access the above menu options



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titleSystem Configuration - general overview


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  • Do not change is stated where adjustments to values stored can create instability/data corruption within your Agency Cloud system.  Where this is stated, these values are very rarely changed by Reapit once setup.
  • Professional services - some options state that professional services are required to enable an option - this is usually for features that are associated with project delivery, normally due to data migration and setup and the coordination of a number of tasks to support a successful launch.
  • Third party integrations - integrations are setup and deployed by the Reapit Services team. Currently, this cannot be undertaken by our customers (although Marketplace will enable this in the future). You should request any third party integration requirements via the Reapit Service Portal.


The options listed below relate to the configuration option categories available in the System Configuration screen (via left hand side tab options) - links to related articles are also included:

Info

The Getting Started section below outlines how to access System Configuration


System Configuration tab titleSummaryMost common usage
ApplicantsOptions to influence the handling of applicant managementInter-office referrals enablement
Applicant StatusAbility to define default values for the applicant and to define your own applicant status optionsDefault status, buying position bespoke options
AuctionsDo not change - requires Professional Services to enable
Contacts / CompaniesOptions to influence management of contactsConfiguration of Check ID Setup (AMR Checks)
Custom ListsExtend the categorisation of various lists used across Agency CloudCommonly used to refine types to client-specific requirements
For example: setup new certificate types, which can then be added to Property Management Power Organiser Panel 
Custom GridsDefine columns shown by default, dependant on the object being viewedAdd specific columns as used by a client (differs for all clients)
Warning: do not create new fields that are not stored against the object in focus as causes significant performance issues
DiaryAbility to define default values for Diary managementAdd new Diary Entry types
Note: some types drive integrations (e.g. SmartView = SV)
Email / Word / ExcelDo not change - determines the behaviour of Microsoft integration from Agency Cloud
File Paths / WebDavDo not change - use as a reference point only
GeneralCompany level defaults - should not need to changeEnable referrals which are displayed in the Referral Panel for properties/applicants
HousekeepingDo not change
InternationalDo not change
Landlord StatementDo not change
Lettings AccountsShould only be updated by Client Accountant / AccountantDefault allocation of nominals to charge/cost lines
Lettings PaymentsShould only be updated by Client Accountant / Accountant
Lettings / TenanciesAbility to define default values for management of tenanciesDefault Inspection Value (days); enable Inspection value to be set at Tenancy level (post initial)
Market PlaceDo not change - relates to Reapit Foundations migration
MatchingAbility to define matching defaults/tolerances Do not enable geocode matching - requires professional services to deploy
OffersAbility to define how offers are managed/presented to usersOrder of offers presented, etc.
OrganiserMostly relates to previous (legacy) Organiser screen, rather than current Power OrganiserInternet registrations enablement (office, user level); will require the user to apply offices on Power Organiser panel to display
Set default Power Organiser for company, offices, staff
Determine properties included in certificate expiry panel
ParticularsDo not change
PicturesDo not change
Programs / URLsDo not change - exceptions in common usageAdobe Sign details are entered here - set per user
Client website link stored here (used on templates, portal feeds)
PropertiesHow properties are represented online / internallyDisplay next date or last call, number of days to next call, default status of new properties, inter-office referrals
Property DescriptionsEnhanced property descriptions (note: fields created here are not presented to portals)Create additional marketing screen fields (up to 5)
ReportsInfluence specific fields relating to reporting output
Sales ProgressionAbility to define your own stages/checkpoints for use on Sales Progression screen
SearchingOptions that determine general, applicant, property searchesInclude / exclude archive in searches
SecurityDo not change
SystemDo not change
Tenancy RenewalsSetup up your own tenancy renewal checks and agreement detailsSet-up pre and post tenancy checks, agreement details for break clauses, allowances and responsibilities, plus renewal options
Trust AccountsApplicable to Australian clients only



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titleNeed further assistance?

Any advice or guidance you require must be raised via the Reapit Service Portal by clicking this link

ThService Desk are not positioned to handle configuration queries/issues that originate from the client directly, due to the complexity.
All support provided is based on a reasonable endeavours basis only and we do not offer Service Level expectations for this.


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