Diary configuration options

This guide has been reviewed against our global client base and classed as relevant to all regions

Overview of the diary configuration options available in AgencyCloud

Before making changes to AgencyCloud configuration, the guidance provided on this page should be read thoroughly - any changes made to configuration that impact the operation of AgencyCloud may incur a charge to rectify

1. Access System Configuration

  • Click name/office top left of the main menu

  • Click Configuration

  • Click System Configuration

    The System Configuration screen will be displayed, as shown in step 2

2. Diary tab

  • Select Diary on the left

  • Before changing any settings, ensure the Configuration For setting (bottom of screen) is set as required

Note the following settings:

Default new diary entries to be unaccompanied

Tick this option if the majority of appointments entered in the diary do not require a member of staff to be in attendance

Users can still check the Accompanied box on an appointment, when needed

Automatically clear follow up date when follow up text entered

If ticked, when adding Follow Up Notes on a diary appointment, the Followed Up box is automatically ticked and the follow up date cleared when moving to another field or clicking Save

If not ticked, when adding Follow Up Notes on a diary appointment, the Followed Up box will need to be manually checked in order to mark the appointment as followed up

Follow up reminders for property manager

If ticked, follow up reminders will be shown in the Organiser for the property manager, as well for the appointment owner/negotiator

Display diary entries as viewing tours if no applicant entered

For information on viewing tours, click here

Exclude vendors/landlords from appointment emails, except

When ticked, vendors/landlords will be excluded from appointment emails (e.g. viewings)

Exceptions can be specified - in the example above, having the exception of VL means that vendors/landlords will be includes in valuation appointment emails

Use Open House appointment types

Show Open House appointments on contact screen

Default number of minutes duration for an Open House

Enables the Open House viewing appointment facility - click here for more information

When Open House viewings are enabled, tick this option to include Open House viewing information in the contact record (not just applicant/property records)

When creating an Open House viewing, a default duration is used for the appointment and can be altered here

Only allow viewings with valid vendor/landlord ID check

Ensures that vendor/landlord ID checks have been completed before viewings can be booked on their properties

Default number of days after appointment for follow up

Usually set to 1; can be changed if you want to use a longer default duration for your follow up dates

Additional diary entry types





Gives the ability to add custom diary entry types - types entered here are shown on a diary appointment screen when clicking Entry Type > Full List

Do not remove any existing diary appointment types

Do not duplicate existing diary/journal codes - see List of core diary and journal codes below

  • Enter additional types in the format of: 
    name (2 digit code) e.g. Smart Viewing (SV)

Default appointment types



Gives the ability to add custom diary entry types - types entered here are shown on a diary appointment screen when clicking Entry Type

Entry types are shown using their code - all codes are explained in the List of core diary and journal codes below

  • Enter in the format of a 2 digit code

AP,BI,CI,CO,DM,ES,FA,HY,IA,ME,OH,PI,PL,RR,RV,SY,VL,VW

An explanation of each code can be seen in the List of core diary and journal codes below

3. Save changes

  • Click Save before exiting the screen
    You may need to log-out and back in for the changes to take effect

List of core diary and journal codes - do not use any existing codes

When adding a new diary entry type you must ensure that you do not use one of the core existing diary or journal codes that are already in use in the system.

Name

Code

Name

Code

Name

Code

Name

Code

Accounts Note 

AC

Offer Update

OU

Advertising 

AD

Offer Withdrawn 

OW

Applicant Registered 

AR

Post Tenancy Note 

PO

Appointment 

AP

Pre Tenancy Note 

PT

Archive - Delete 

DA

Price Change 

PC

Arranging Tenancy 

TA

Price Reduction 

PD

Arrears letter 

AL

Property Inspection 

PI

Bank Details Changed 

BC

Property Launch 

PL

Brochure Sent 

BS

Property Registered 

PR

Check In 

CI

Referral 

RF

Check Out 

CO

Rent Review 

RR

Current Tenancy 

TC

Reservation Holding 

RH

Detail Change 

DC

Reservation Withdrawn 

RW

Details Sent 

DS

Reserved 

RE

E-mail 

EM

RICS Valuation 

RV

EPC Survey 

ES

Sale Progress Note 

SP

Financial Services Appointment 

FA

Sold STC 

SS

Holiday 

HY

Status to Completed 

SC

Instruction Appointment 

IA

Status to Exchanged 

SX

Left Message 

LM

Status to For Sale 

SF

Letter Sent 

LE

Status to Market Appraisal 

SV

Market Appraisal 

VL

Status to Reserved 

SR

Match 

MA

Status to Sold Externally

SE

Meeting 

ME

Status to To Let

ST

Meter Reading 

MR

Status to Under Offer

UO

Miscellaneous 

MI

Status to Withdrawn

SW

New Offer 

OF

Survey

SY

Not matched 

NM

Task 

TK

Note of interest 

NI

Telephone/Contact 

PH

Note of Interest Withdrawn 

NW

Tenancy Cancelled 

TX

Notice to Quit Letter 

NQ

Tenancy Finished 

TF

Offer Accepted 

OA

Tenancy Management Note 

MN

Offer back to Pending 

OP

Tenancy Renewal Letter 

TR

Offer Fall Through - Pending 

FP

Tenancy Renewal Note 

RN

Offer Fall Through - Rejected 

FR

Viewing 

VW

Offer Fall Through - Withdrawn

FW





Offer Note 

ON





Offer Rejected 

OR





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