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This article contains the frequently asked questions for customers migrating to AWS, plus a link to the Terms & Conditions of your contract with ReapitReapit Connect.


We recommend you install the prerequisites as early as possible as they will not impact existing functionality in any way. However, we will be unable to progress your migration until these are all complete.

We will be enabling a prompt in your Agency Cloud solution in due course to download the latest version of required drivers. This prompt will only appear if these updates have not yet been done.

If your IT Department is undertaking this task for you, please let us know.
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title1. When do I have to install the prerequisites by?
Some users may have the ability to change configuration files – how do I do that with the new login screen??

From the login screen, pressing CTRL + SHIFT + F9 will allow users to revert to the old screen where changing of configuration files is supported

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This update will require admin privileges. If this is not available please speak to your IT company / department.

The update increases the security posture of our application, as well as prepare you for the upcoming move to AWS.

The migration is dependant on a number of factors based on the complexity of your existing environment and the tools that you currently use. We will be delivering the migrations in tranches. Your Reapit Customer Success Manager (CSM) will be able to give you indicative timescales in early August.

If your website is powered by a webservice and is being used in the intended format, there will be no change required as the endpoints and access details will remain the same.

Any other upload mechanisms should be unaffected, but contact us if you would like to review
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title2. What if our users don’t have admin rights to install the prerequisites?
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title3. Why is this needed?
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title4. When will I move over to AWS?
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title5. What impact will this have on updating my website?
I manage adding users to Reapit Agency Cloud – how does this change impact me?

The process of adding users onto Agency Cloud will not change. The exception will be that when users are added with a valid email address, they will be provided with a welcome email containing a temporary password. When logging in using the temporary password, they will be advised to update the password to a more memorable one.



Portal feeds will be stopped during the migration and restarted automatically after the migration time.

Migration will be during out-of-office hours (between 18.00-05.00 GMT); during this time access to Reapit Agency Cloud (desktop) and Reapit Mobile will be unavailable.

All approved existing integration/functionality via Agency Cloud will continue to be available. We will be in touch with you separately if updates are needed as part of the AWS move, although any changes will be minimal at this stage
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title6. Will our portal feeds be affected?
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title7. Will we be able to access Reapit Agency Cloud during the migration?
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title8. Will all of our existing Reapit Agency Cloud functionality be affected?
3. How long is the single use password valid for?

The single use password, provided as part of the forgotten password process, is valid for 24 hours.



You will have access to Foundations (Foundations Launch) and access to the App Marketplace approximately 7-10 days after you have been migrated. 

Providing users log in via their email address, there will be no change. However, it is now required that all users must have a unique email address. If you need further guidance on this, please get in touch
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title9. Will we have immediate access to Foundations and the App Marketplace?
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title10. Will our login be affected?
4. Why can’t I set a password on new user accounts?

User passwords are now handled via a self-managed authentication service. Once a user is registered, they will be sent a temporary password to their registered email address.



Yes - if you have a proxy server, please carry out the following:

  • Whitelist the following domain: reapit.cloud
  • Ensure the following ports are accessible from your environment:
    • MySQL (Port 43997)
    • HTTPS (Port 443)

Yes, all your users must have unique email addresses before your migration to AWS can take place

Please contact the Reapit AWS Project Team if you need any more information: awsprojectteam@reapit.com

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title11. Do we need to make any changes to our proxy servers?
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title12. Do all our users need to have unique email addresses?
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title13. Who do I contact if I have any further questions about my AWS migration?

If you have any technical queries, please email: awsprojectteam@reapit.com

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titleTerms & Conditions

For the Terms & Conditions of your contract with Reapit - click here

5. I've forgotten my password - how do I reset it?

From the main login screen, click Forgot your password? to reset your password.



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