There are two ways to add an email address for an existing Agency Cloud user, this depends on whether your user accounts are managed by a central administration team or by individual users themselves. Both methods are outlined below. Admin users with permission to manage other Agency Cloud users - From Agency Cloud, open Configuration > Setup Negotiators screen
This requires you to be logged in as a user with permissions to manage your own negotiator records - In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab
- Click Installation Options > SUMS Options > Add e-mail address
 Click Yes when prompted and then enter the user’s email address in the box displayed, then click Accept when done
SCREENSHOT?
Click Accept when done | Info |
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If the email address entered in step 4 is not unique, i.e. an Agency Cloud user that uses this email address already exists, you will not be able to add the email address A new unique email address or email address alias will be required instead |
General Agency Cloud users, with permission to only manage their own user account - From within Agency Cloud, click your name/office in the top left corner of the screen, then click Edit My Details
- From the Update My Details screen, click Add next to E-mail and enter your email address
 - Click Save to finish
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